Specific “Do’s and Don’ts” for Massage Therapists Under Safer at Home - For Personal Services (Non-Medical) 

Please note: This matrix was adapted from the guidance issued following Public Health Order 20-28, but does not match it exactly. Some information that does not pertain to salons and spas has been removed, while other, more specific information has been added. 

To Protect Customers

  • Employ strict hygiene guidelines and cleaning and disinfection procedures for all contact surfaces and tools

  • Ensure a minimum of six feet of separation between clients/customers when not directly performing service

  • No more than 10 people (including customers and employees) in a common business space at one time, regardless of partitions or facility square footage. 

  • Clean and disinfect all financial transaction equipment after each use 

  • Clean and disinfect all service equipment and dispose of porous or soft materials as single use if a disposable cover can’t be used.

  • Use face cradle covers and change them after each appointment. If, even with the cover, the customer’s mouth is exposed through the cradle, a mask must be worn even when the customer’s face is in the cradle.

  • Conduct symptom and temperature checks and refer symptomatic employees or families to the CDPHE Symptom Tracker symptomatic employees must be excluded from the workplace and may only return after 7 days if they have been fever free, without the use of medication for 72 hours

    • Best practice is to implement a temperature and symptom check station at the entrance to the business per the above guidance. If this is not feasible, employee will check for symptoms at home and report symptoms either electronically or on paper per the system created by the business.

  • Wear mask or face covering at all time

  • Use meticulous and frequent hand washing 

  • Wash hands between customers

  • Provide service by appointment only (no walk-ins or waiting lines)

  • Require customers to wear cloth face coverings or masks, and only perform services that can be done without a customer removing their mask.

  • Conduct symptom checks for customers prior to providing services and decline to provide services to symptomatic customers. 

  • Provide contactless payment options (whenever possible), or utilize disposable paper, tissues, etc. to handle credit cards and cash.

  • Communal gathering spaces, such as locker rooms or waiting rooms, are strictly prohibited.

  • Clients will need to change and store clothes in rooms where services are performed, not in a communal locker room or changing area.



  • Face masks be utilized in treatment rooms to help prevent the spread of COVID-19; we encourage that both the therapist and the client wear a face covering.

  • Following stringent sanitation protocols between each client is critical. Use EPA-certified disinfectants on all surfaces, doorknobs, chairs, etc., that a client might have touched.

  • Change all linens, fleece blankets, and perhaps your clothes between each client. Use gloves where practical.

  • Stagger client appointments or text them when they can come in so there is no more than one client at a time in common areas. Make sure you have ample time to prepare for, and take care of, each client and your work area.

  • Be transparent—in your reminder phone call, on your intake form, even when clients arrive for their appointment. Ask them: Have you had a fever in the last 24 hours of 100°F or above? Do you now, or have you recently had, any respiratory or flu symptoms, sore throat, or shortness of breath? Have you been in contact with anyone in the last 14 days who has been diagnosed with COVID-19 or has coronavirus-type symptoms? If they answer yes, then ask them to reschedule, without penalty.

  • Live your words—do the same that you ask of your clients. Let them know how you are feeling, and err on the side of caution. They are just as concerned as you are.

  • Set expectations for your client; let them know there is a “new” normal in your practice (e.g., limiting your “table talk”). Let them know safety is an important element of your therapy.

Additional resources and guidelines:

Guidelines for Non-healthcare industries

● Employee Health Screening Form

● CDC Recommendations for businesses and employers
● CDPHE Cleaning Guide for COVID-19

© Copyright 2019 Sarah Chabot-Mountain Soul Wellness. All rights reserved.

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